Shipping policy

Processing Times

All Mount Khiri orders are dispatched from our Melbourne-based warehouse.

Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Shipping Options

We offer the following shipping options within Australia:

Standard Shipping (Australia Post)
Express Shipping (Australia Post)

Available shipping options and costs will be displayed at checkout.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

Standard Shipping: Typically 2–8 business days.

Express Shipping: Typically 1–4 business days.

Delivery times are estimates only and may vary depending on your location and Australia Post's network.

Tracking Your Order

All orders include tracking. Tracking details will be sent to you via email once your order has been dispatched.

Delivery Delays

While we aim to ensure prompt delivery, delays may occasionally occur due to factors outside our control, including weather events, public holidays, peak shipping periods, or carrier-related disruptions.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Mount Khiri is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

Lost or Damaged Orders

If your order is lost, damaged, or arrives with an issue, please contact us as soon as possible. We will work with Australia Post to investigate and assist in resolving the matter.