Refund policy
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards.
Nothing in this policy limits your rights under Australian Consumer Law.
Faulty, Damaged, or Incorrect Items
If your sunglasses arrive faulty, damaged, or incorrect, please contact us as soon as possible after receiving your order.
To help us assess the issue, we may ask for photos of the product showing the fault or damage, along with your order number.
Once the issue is reviewed, we will confirm the next steps. If the item is found to be faulty or incorrect, we will offer a repair, replacement, or refund in line with Australian Consumer Law.
In some cases, we may request the item be returned for inspection before confirming a resolution. If the fault is confirmed, we will refund the product and reimburse reasonable return shipping costs.
Exchanges
At our discretion, we may offer exchanges requested within 30 days of delivery for items that are returned in their original, as-new condition with all original packaging, tags and accessories intact. Items must not have been worn, damaged, or altered, other than trying them on.
If an exchange is approved:
- You are responsible for the cost of returning the original item to us.
- You are also responsible for the shipping cost of sending the replacement item to your nominated address.
- The replacement item will be dispatched once we have received and inspected the returned item and confirmed it is suitable for exchange.
- Exchanges are subject to product availability. If your requested item is unavailable, we will contact you to discuss alternative options.
We reserve the right to refuse an exchange request, including where we believe our exchange policy is being misused or where multiple exchange requests have been made for the same order.
This exchange policy is offered in addition to, and does not affect, your rights under Australian Consumer Law.
Change of Mind
We do not offer refunds or returns for change of mind.
At our discretion, we may offer an exchange in accordance with the Exchanges section above.
Please choose carefully before placing your order.
Return/Exchange Process
To request a return or exchange, please contact:
Please include:
- Order number
- Description of the issue
- Photos if applicable
We will review your request and provide instructions if the return or exchange is approved.
Refunds
Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
