FAQ
PRODUCT
Q: Are Mount Khiri lenses UV protected?
A: Yes. All Mount Khiri lenses are UV400 rated, meaning they block 100% of UVA and UVB radiation.
Q: Do your sunglasses comply with Australian standards?
A: Yes. The lenses have been tested under AS/NZS 1067.1.
Q: Are Mount Khiri lenses polarised?
A: Yes. All Mount Khiri lenses are polarised.
Polarised lenses reduce glare from reflective surfaces such as roads, water, and snow.
Q: What materials are used in the frames?
A: Mount Khiri frames combine:
- Acetate
- Wood
- Engraved detailing
Because wood is a natural material, grain patterns vary slightly from pair to pair.
Q: What are the wooden temples made from?
A: The arms are crafted from laminated natural hardwood (such as maple, walnut, ebony or zebrawood) with a concealed metal core for strength and shape retention.
Q: How durable are the wooden temples?
A: The wood layers are bonded using high-strength industrial adhesive designed for temperature and humidity variation. The internal metal core provides structural reinforcement.
Q: Will the wood crack or warp?
A: The laminated construction and internal core reduce the risk of warping. As with any natural material, proper care will extend the life of the product.
Q: Is the wood treated?
A: Yes. The wood is sealed with a protective plant-based oil to enhance durability and resistance to moisture.
Q: What is included in every sunglasses purchase?
A: Each pair includes:
- Soft black microfibre pouch
- Foldable triangular cork case with soft lint interior
- Black microfibre lens cloth
CARE
Q: Can the wooden temples get wet?
A: The wood is sealed with a protective finish, but it’s best to avoid prolonged exposure to water. If they get wet, dry them with a soft cloth and allow them to air dry fully before storing.
Avoid submerging them or using them for water sports.
Q: Can I leave them in a hot car?
A: Avoid leaving your sunglasses in extreme heat (such as on a car dashboard). High temperatures can affect both the lenses and the laminated wood over time.
Q: How should I clean the frames?
A: Wipe the frames with a dry or slightly damp cloth only. Avoid harsh cleaning chemicals, alcohol-based cleaners, or soaking the wood.
For lenses, use a microfiber cloth and appropriate lens cleaner.
Q: Do the wooden arms need oiling?
A: The wooden arms do not require regular oiling. However, if the wood appears dry over time, a very small amount of natural wood oil can be lightly applied and any excess wiped off immediately.
WARRANTY
Q: Are Mount Khiri sunglasses covered by a warranty?
A: Every pair of Mount Khiri sunglasses comes with a one-year warranty against production faults.
Q: How do I make a warranty claim?
A: Please contact us through our contact form with your order number, the model name, a brief description of the issue, and clear photos showing the defect. We’ll review your claim and respond within 3–5 business days.
Q: Does the warranty cover accidental damage or wear and tear?
A: No, the warranty only covers defects in materials or manufacturing. Accidental damage, misuse, or normal wear and tear are not covered.
